Senior Product Manager - AI

4w1 month ago

Front

Paris, FR · Full-time · €79,000 – €90,000

About this role

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work succeed.

As a Senior Product Manager on the Copilot team, you will own the strategy, roadmap, and execution for the AI assistant product embedded in Front's inbox. This role is central to embedding Copilot into the moments that matter most: summarize, prioritize, draft, classify, route, and learn, while maintaining the speed, quality, and trust required for customer-facing work.

You'll set direction, work through ambiguity, and collaborate closely with cross-functional partners including engineering, design, marketing, data, and sales. This is a high visibility role that interfaces regularly with our executive team, driving innovative yet intuitive solutions that meet customers' needs and deliver business impact.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors. The company has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 and Top Places to Work by USA Today 2025.

Requirements

Proven experience as a Product Manager, ideally with AI or machine learning products
Strong ability to set direction and work through ambiguity in a fast-paced environment
Experience owning product strategy, roadmap, and execution for a complex software product
Ability to use data and user research to inform product decisions and prioritize opportunities
Experience leading end-to-end product development from problem definition through launch and iteration
Strong cross-functional collaboration skills, working closely with engineering, design, marketing, data, and sales teams
High judgment and ability to make tradeoff decisions to maximize business impact

Responsibilities

Own the product vision, strategy, and roadmap for Front's Copilot product and how it can help inbox users with their workflows
Own the product vision, strategy, and roadmap for Front's inbox workflows: triage, drafting/replying, assignment/routing, collaboration, and resolution — powered by Copilot
Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact
Use quantitative and qualitative data, market and user research, and strong product intuition to identify and prioritize opportunities
Lead end-to-end product development from problem definition through launch and iteration
Partner deeply with engineering and design to drive outcomes, and collaborate with cross-functional partners including marketing, data, sales, and GTM
Drive clarity and alignment across teams to ensure successful delivery of the product roadmap

Benefits

High visibility role with regular interaction with the executive team
Work on a cutting-edge AI assistant product embedded in a widely used customer operations platform
Join a company backed by Sequoia Capital and Salesforce Ventures with $204M in funding
Part of a team recognized as a Great Place to Work, including Built In's 100 Best Midsize Places to Work in SF 2025