Senior Product Manager - International Fulfillment

5w1 month ago

StubHub

Los Angeles, US · Full-time · $120,000 – $170,000

About this role

StubHub is on a mission to redefine the live event experience on a global scale, and the International Fulfillment team extends that mission beyond North America. As Senior Product Manager, you will own the end-to-end post-purchase journey for fans outside North America, designing systems that make a complex global marketplace feel simple, reliable, and intuitive.

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. Day-to-day, you will work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue.

The Admissions and International Fulfillment Team orchestrates a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in reliably and delightfully. When things go wrong, the team diagnoses and resolves issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.

This is a rare, GM-like product role with broad, customer-centric ownership across multiple systems and markets. It offers the chance to define how StubHub serves millions of international fans as we grow globally, building journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment.

Requirements

Thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions
Proven ability to own a broad problem space and define priorities, success metrics, and product direction
Experience synthesizing on-the-ground insights from diverse markets into scalable product strategies
Ability to work across engineering, operations, and customer experience teams to design and deliver products
Demonstrated skill in identifying friction points and unmet needs across complex, multi-system user journeys
Comfortable operating in a GM-like product role with broad, customer-centric ownership across multiple systems and markets

Responsibilities

Champion the International Post-Purchase Experience by acting as the owner of the entire post-purchase journey for international fans
Design systems that scale across borders and diverse customer needs, turning insights into product opportunities and long-term strategic direction
Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment
Define and execute product strategy by owning a broad problem space with guidance, defining priorities, success metrics, and product direction across all international markets
Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry
Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers

Benefits

Hybrid work model: 3 days in office / 2 days remote
Opportunity to define how StubHub serves millions of international fans during global growth
Rare, GM-like product role with broad ownership across multiple systems and markets