Senior Product Designer

2d2 days ago

Keywords Studios Plc

Pune, IN · Full-time · INR 1,500,000 – INR 2,200,000

About this role

Helpshift is looking for a Senior UX Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift's rapidly evolving AI-first support platform.

In this role, you will work on AI agents, proactive engagement, and large-scale product refresh initiatives, turning complex workflows into intuitive human-centered experiences. You'll drive the full design lifecycle from discovery to polished UI.

You will collaborate cross-functionally with Product and Engineering teams to define user-centered outcomes and build iterative solutions. You'll also lead problem framing, ideation, and concept development to simplify complex workflows.

As a senior member, you will elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift's design culture. This role offers the opportunity to shape how global brands deliver support at scale.

Requirements

5+ years of experience in UX/Product Design, HCI, or related fields (or equivalent experience solving complex product problems).
A strong portfolio showcasing end-to-end design process and clear problem solving.
Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.
Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.
Strong mastery of design tools, especially Figma.
Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.
Candidates based out of Pune.

Responsibilities

Drive the full design lifecycle: discovery, IA, flows, wireframes, prototypes, and polished UI.
Translate business and product goals into clear design direction and thoughtful user experiences.
Collaborate cross-functionally with Product and Engineering to define user-centered outcomes and build iterative solutions across AI Agent, Proactive Engagement, and product modernization.
Lead problem framing, ideation, and concept development to simplify complex workflows.
Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.
Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift's design culture.
Guide, support, and mentor junior designers to improve their craft, decision-making, and overall impact.