Product Manager - Self-Serve Business Growth Lead

5d5 days ago

OpenAI

San Francisco, US · Full-time · $347,000 – $385,000

About this role

The Self-Serve Business Growth team grows OpenAI’s self-serve business products. We focus on helping teams discover, adopt, and expand usage of products like Codex and the OpenAI API. We work across the full customer journey from acquisition to expansion.

As a senior product leader, you’ll define product strategy for how businesses discover, adopt, retain, and expand through self-serve experiences. You’ll identify highest-leverage growth opportunities and partner with product teams to prioritize them on roadmaps. You’ll build mechanisms for seamless customer progression from initial usage to team adoption.

You’ll own self-serve business growth goals, metrics, and executive narratives. Collaborate closely with Sales and Go-To-Market teams on handoffs, upsells, and expansions between self-serve and Enterprise tiers. Use customer insights, analytics, experimentation, and data to inform strategy and impact.

Influence partners across Product, Engineering, Design, Data Science, Sales, Marketing, and Operations. Help build and mentor a growing team of PMs as the function scales. Ideal for strategic, data-driven PMs with product-led growth and B2B experience.

Requirements

Led product-led growth initiatives for B2B, SaaS, developer, or business-facing products
Experience building growth loops, activation flows, team adoption experiences, monetization paths, or expansion motions
Worked on team-based, workspace, collaboration, developer, or multi-user products
Comfortable owning business outcomes even when execution depends on multiple teams and product surfaces
Highly analytical and able to translate customer behavior, product data, and business goals into focused product strategy
Strong at cross-functional influence, strategic alignment, and executive communication
Operated at significant scale, such as large user bases, meaningful revenue responsibility, or high-growth product lines
Experience partnering with Sales, Revenue, or Go-To-Market teams on handoff, upsell, or expansion motions

Responsibilities

Define the end-to-end product strategy for self-serve business growth across acquisition, conversion, activation, retention, expansion, and monetization
Identify and prioritize the highest-impact product opportunities that improve team adoption, usage, retention, and expansion
Develop growth motions that help teams building with OpenAI get to value faster and expand their usage over time
Partner with core product teams to shape roadmap priorities and embed growth opportunities across the product experience
Own self-serve business growth goals, metrics, and executive-level narratives including progress, insights, tradeoffs, and investment needs
Work closely with Sales and Go-To-Market teams to design seamless handoff, upsell, and expansion motions between self-serve and Enterprise tiers
Use customer insights, product analytics, experimentation, and business data to inform strategy and measure impact
Influence cross-functional partners across Product, Engineering, Design, Data Science, Sales, Marketing, and Operations