Senior Product Designer

5w1 month ago

M&T Bank

Buffalo, US · Full-time · $85,800 – $143,000

About this role

This Senior Product Designer role focuses on improving the end-to-end Digital Business Banking experience for M&T Bank customers. You will design how customers onboard, manage, and service accounts across digital channels, simplifying complex workflows and balancing business goals with user needs.

You will create concepts, wireframes, high-fidelity designs, and prototypes that communicate ideas and drive alignment across teams. You will translate research, business requirements, technical constraints, and regulatory considerations into customer-centric solutions while supporting usability testing to gather insights.

This role is part of a small but mighty product design team focused specifically on business banking improvements. You will also belong to the larger Digital Experience Design organization spanning M&T and Wilmington Trust, offering strong support, collaboration, and alignment across the company.

You will contribute to the evolution of our design practice by advocating for design standards and accessibility best practices. Additionally, you will mentor junior designers, conduct design critiques, and influence roadmap planning by identifying experience opportunities and usability concerns.

Requirements

Experience designing end-to-end user flows and interfaces for complex digital experiences, particularly in business banking or enterprise applications.
Proficiency in creating wireframes, high-fidelity mockups, and interactive prototypes using industry-standard design tools.
Understanding of accessibility standards (e.g., WCAG) and experience implementing inclusive design practices.
Experience working with and contributing to a design system to ensure consistency and scalability.
Strong collaboration skills with cross-functional teams including product, technology, and business stakeholders.
Ability to balance user needs with business goals, technical constraints, and regulatory requirements.
Portfolio demonstrating a user-centered design process and measurable impact on product outcomes.
Experience mentoring junior designers and fostering a culture of design quality and continuous improvement.

Responsibilities

Design user flows and interfaces for digital business banking experiences, including onboarding, servicing, account management, and related operational experiences.
Translate research, business requirements, technical constraints, and regulatory considerations into customer-centric solutions.
Create concepts, wireframes, high-fidelity designs, and prototypes that communicate ideas and drive alignment across teams.
Collaborate closely with product owners, developers, researchers, and business stakeholders to define functionality and ensure successful implementation.
Contribute to and advocate for design standards, accessibility best practices, and design system usage across business banking experiences.
Support usability testing and partner with researchers to gather insights that improve complex business banking experiences.
Mentor junior designers and contribute to growing a culture of design quality, craft, collaboration, and continuous improvement.
Influence roadmap planning by identifying experience opportunities, surfacing usability concerns, and helping prioritize work based on customer and business impact.