Staff Product Designer – AI Experience

5w1 month ago

Omada Health

US · Full-time · $167,200 – $218,500

About this role

Omada Health is on a mission to inspire and engage people in lifelong health. We're hiring a Staff Product Designer to focus on our AI Experience, defining how intelligent, personalized experiences show up across our member and care ecosystem. This role sits at the intersection of product design, AI interaction design, service design, behavior change, and human-centered care.

You will help define when AI should speak, when it should stay quiet, when it should guide, when it should recommend, and when it should escalate to a coach or clinician. You'll prototype quickly with AI tools, shaping new interaction models and translating complex capabilities into intuitive experiences.

You'll partner closely with product, engineering, data, research, clinical, and care teams to bring intelligent products to life responsibly. This is not an ML engineering or AI research role; you will focus on the connective tissue between AI, product, behavior change, and human care.

You'll help define evaluation loops for AI-powered experiences, assessing clarity, trust, usefulness, safety, and member value. Your work will shape how AI and human care teams work together across digital and service touchpoints, ensuring coherent, trustworthy, and clinically appropriate experiences.

Requirements

Experience designing AI-supported or intelligent product experiences.
Proficiency with modern design and AI prototyping tools, including conversational flows and simulated experiences.
Strong understanding of interaction design, service design, and systems thinking.
Ability to translate complex capabilities into intuitive, trustworthy, and clinically appropriate experiences.
Experience collaborating with cross-functional teams including product, engineering, data science, clinical, and research.
Demonstrated ability to influence senior stakeholders through clear storytelling and strong design rationale.
Knowledge of behavior change principles and human-centered care.

Responsibilities

Lead product and experience design for AI-supported member experiences across key moments in the health journey.
Define interaction models for intelligent guidance, recommendations, nudges, reflection, progress feedback, handoffs, and human-in-the-loop support.
Shape how AI and human care teams work together across digital and service touchpoints.
Prototype early and often using modern design and AI tools, including conversational flows, simulated experiences, and interactive concepts.
Partner with Product, AI, Data Science, Engineering, Clinical, Research, Content, and Design leadership to align user needs, business goals, and technical capabilities.
Help define evaluation loops for AI-powered experiences, including how teams assess clarity, trust, usefulness, safety, comprehension, and member value.
Apply service blueprinting, journey mapping, and systems thinking to design across member-facing and internal care team experiences.
Create high-quality design artifacts including journey maps, service blueprints, flows, wireframes, prototypes, interaction models, and high-fidelity interface designs.